Terms & Conditions.

Agreement to these terms

These Terms & Conditions (the “Terms”) are a binding agreement between you (“you”, “your” or the “User”) and Discover Drift Planners LLP (“Discover Drift”, “the Company”, “we”, “us” or “our”), governing your access to and use of our Website, Products and Services (collectively, the “Offerings”).

Your use of specific Products or Services may also be subject to additional terms, order forms, statements of work, product-specific terms or policies that we present to you (“Supplemental Terms”). The Supplemental Terms form part of these Terms, and in the event of any conflict for a given Offering, the Supplemental Terms for that Offering prevail to the extent of the conflict.

Who we are & how to contact us

Discover Drift Planners LLP is a limited liability partnership incorporated in India that builds and operates software products and provides engineering services, custom software, integrations and AI agents through its group companies and brands, including ItinOps, Edunage and Drift Technologies.

Definitions

• Offerings — collectively, the Website, Products and Services.
• Website — discoverdrift.com and any related pages, subdomains and microsites we operate.
• Products — our software products, platforms, applications and APIs, including ItinOps and Edunage.
• Services — the engineering, consulting, custom-development, integration and AI services we provide.
• User Content — any data, text, files, prompts, materials or other content that you or your authorised users submit to, or generate through, the Offerings.
• Output — content generated by AI or automated features of the Offerings in response to inputs.
• Order — an order form, subscription, proposal, statement of work or other ordering document agreed between you and us.
• Intellectual Property Rights — all patents, copyrights, trademarks, trade secrets, database rights, designs and other intellectual-property rights worldwide.

Eligibility & authority

You may use the Offerings only if you can form a legally binding contract with us and are not barred from doing so under applicable law. You represent and warrant that:

• you are at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher;
• you have the legal capacity and authority to agree to these Terms;
• where you act on behalf of an organisation, you are authorised to bind that organisation, and “you” refers to both you and that organisation; and
• your use of the Offerings complies with all applicable laws and regulations.

The Offerings are not directed to children, and we do not knowingly allow persons below the required age to register or transact.

Scope of these terms

These Terms govern all use of the Offerings, whether or not you register for an account or pay a fee. Browsing the Website, submitting an enquiry, using a free or trial feature, or purchasing a paid Product or Service all constitute use of the Offerings and acceptance of these Terms.

We may offer certain Offerings, features or content on an evaluation, beta, trial or “as available” basis. Such Offerings may be incomplete, may change or be withdrawn at any time, and are provided without warranties of any kind.

Accounts & registration

Some Offerings require you to create an account. When you register, you agree to:

• provide accurate, current and complete information and keep it updated;
• keep your credentials confidential and not share them with unauthorised persons;
• be responsible for all activity that occurs under your account, whether or not authorised by you; and
• notify us promptly of any unauthorised use or suspected breach of security.

We may refuse, suspend or terminate accounts, reclaim usernames, or remove or reclaim access at our reasonable discretion, including where we believe an account has been used in violation of these Terms. We are not liable for any loss arising from unauthorised use of your account where you have failed to safeguard your credentials.

Acceptable use

You agree not to, and not to permit any third party to:

• use the Offerings for any unlawful, fraudulent, harmful, infringing or deceptive purpose, or in violation of any applicable law or regulation;
• upload, transmit or generate content that is illegal, defamatory, obscene, harassing, hateful, infringing, or that violates the rights or privacy of others;
• infringe or misappropriate any Intellectual Property Rights or other rights of the Company or any third party;
• introduce malware, viruses, or any harmful or disruptive code, or interfere with or disrupt the integrity, security or performance of the Offerings;
• attempt to gain unauthorised access to the Offerings, other accounts, or our systems or networks;
• reverse engineer, decompile, disassemble, or attempt to derive source code, models, algorithms or underlying components, except to the extent this restriction is prohibited by applicable law;
• copy, modify, distribute, sell, sublicense, rent, lease or create derivative works of the Offerings except as expressly permitted;
• scrape, crawl, harvest, or use automated means to extract data from the Offerings, or circumvent any rate limits, access controls or usage limits;
• use the Offerings to build or train a competing product or service, or to benchmark without our prior written consent;
• send spam or unsolicited communications, or misuse any AI or messaging features; or
• use the Offerings in a way that imposes an unreasonable or disproportionate load on our infrastructure.

We may investigate and take appropriate action against any suspected violation, including removing content, suspending or terminating access, and cooperating with law-enforcement authorities.

Licence & intellectual property

The Offerings, including all software, code, designs, text, graphics, logos, trademarks, user interfaces, and the selection and arrangement thereof, and all Intellectual Property Rights in them, are owned by or licensed to the Company and are protected by applicable laws. Except for the limited licence below, no rights are granted to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Offerings solely for your internal business or personal purposes, for the duration of your permitted use.

All goodwill arising from use of our trademarks inures to us. You must not use our name, logos or trademarks without our prior written consent. We reserve all rights not expressly granted.

Your content & submissions

As between you and us, you retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and otherwise use your User Content to the extent necessary to operate, provide, secure, maintain and improve the Offerings, to comply with law, and to enforce these Terms.

You represent and warrant that:

• you own or have all necessary rights, consents and permissions to submit your User Content and to grant the licence above;
• your User Content, and our use of it as permitted here, does not infringe or violate the rights of any third party or any applicable law; and
• you are solely responsible for your User Content and for backing it up.

We are not obligated to monitor User Content, but we may review, refuse, remove or disable access to any User Content that we reasonably believe violates these Terms or applicable law, or that may expose us to liability. Where we act as a data processor in respect of User Content on behalf of a business client, our processing is governed by the applicable agreement and our Privacy Policy.

Feedback

If you provide us with suggestions, ideas, improvement requests or other feedback regarding the Offerings (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up licence to use, exploit and incorporate the Feedback for any purpose without restriction or compensation to you. Feedback is provided voluntarily and is not your confidential information.

AI features & generated outputs

Certain Offerings use artificial intelligence and large-language models to generate Output. You understand and agree that:

• Output is generated automatically and may be inaccurate, incomplete, outdated or otherwise unsuitable, and may not be unique to you — similar Output may be generated for other users;
• Output does not constitute professional, legal, financial, medical, travel or other regulated advice, and you are responsible for evaluating and verifying Output before relying on or acting upon it;
• you are responsible for your inputs and for your use of Output, and you must not use the Offerings or Output in any manner that violates these Terms, applicable law or third-party rights; and
• to the extent we have any rights in Output, and subject to your compliance with these Terms and payment of applicable fees, we assign or licence such rights to you as needed for your permitted use, except for components owned by third parties or the Company.

Third-party services & API keys

The Offerings may integrate with, link to, or rely upon third-party products, services, platforms or content that we do not own or control, including model providers, payment processors, messaging platforms and supplier systems. Your use of any third-party service is governed by that third party's terms and policies, and we are not responsible or liable for third-party services.

Where a Product allows you to connect your own third-party account or to supply your own provider API key (for example, an OpenAI or Anthropic key), you are responsible for complying with that provider's terms, for any fees charged by that provider, and for keeping your keys and credentials secure. We are not responsible for charges, outages, changes or actions of third-party providers.

Fees, billing & taxes

• Fees. Paid Offerings are provided in exchange for the fees specified in the applicable Order or pricing page. Unless stated otherwise, fees are quoted in Indian Rupees and are exclusive of taxes.
• Taxes. You are responsible for all applicable taxes, duties and levies (including GST), other than taxes on our net income. Where we are required to collect taxes, they will be added to your invoice.
• Billing & payment. You authorise us and our payment partners to charge the payment method on file for all fees when due. Subscriptions renew automatically for successive terms unless cancelled before the renewal date, where applicable.
• Late payment. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law, and we may suspend Offerings for non-payment after reasonable notice.
• No refunds. Except as expressly stated in an Order or required by applicable law, all fees are non-refundable and non-cancellable, and payments are not contingent on the delivery of any future functionality.
• Price changes. We may change our fees on a prospective basis, with notice taking effect at the start of your next billing or renewal term.

Orders, proposals & statements of work

Engagements for our Services are typically set out in a proposal, Order or statement of work (“SOW”) that describes the scope, deliverables, timelines and fees. Each SOW is governed by these Terms unless it expressly states otherwise. In case of conflict between a signed SOW and these Terms for that engagement, the SOW prevails to the extent of the conflict.

Unless an SOW expressly provides for a transfer of ownership upon full payment, pre-existing materials, tools, frameworks, know-how and components we use to deliver the Services remain our property, and we grant you a licence to use them as part of the agreed deliverables. Changes to scope may require a written change order and may affect fees and timelines.

Availability, support & changes

We strive to keep the Offerings available and performing well, but we do not guarantee that the Offerings will be uninterrupted, timely, secure or error-free. The Offerings may be unavailable from time to time, including for maintenance, updates, or reasons outside our control.

We may modify, enhance, suspend or discontinue any part of the Offerings at any time, and we may impose or change limits on certain features or restrict access, with notice where reasonably practicable. Support, if any, is provided as described in the applicable Order or documentation; unless otherwise agreed, support is provided on a commercially reasonable-efforts basis during our business hours.

Confidentiality

Each party may receive non-public information of the other that is designated confidential or that should reasonably be understood to be confidential (“Confidential Information”). The receiving party will use the disclosing party's Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to its personnel and advisers who need to know and are bound by similar obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, is independently developed, is rightfully received from a third party, or is required to be disclosed by law (with notice where permitted).

Privacy & data protection

Our collection and use of personal data in connection with the Offerings is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal data on your behalf as a processor in providing the Offerings, such processing is also governed by any applicable data-processing terms between us. You are responsible for ensuring that you have all necessary rights and consents to provide any personal data to us and for your own compliance with applicable data-protection laws.

Disclaimers & “as is”

To the maximum extent permitted by applicable law, the Offerings, including all content and Output, are provided “as is” and “as available”, with all faults and without warranties of any kind, whether express, implied, statutory or otherwise.

We expressly disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Offerings will meet your requirements, be available, uninterrupted, secure or error-free, that defects will be corrected, or that the Offerings or any Output are accurate, reliable or complete. Any material obtained through the Offerings is accessed at your own discretion and risk. No advice or information, whether oral or written, obtained from us creates any warranty not expressly stated in these Terms.

Limitation of liability

To the maximum extent permitted by applicable law, in no event will the Company, its partners, directors, employees, agents, affiliates or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data, business or anticipated savings, arising out of or relating to the Offerings or these Terms, whether based on contract, tort (including negligence), strict liability or any other theory, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to the Offerings or these Terms will not exceed the lesser of (a) the total fees actually paid by you to us for the specific Offering giving rise to the claim during the three (3) months immediately preceding the event giving rise to the liability, or (b) INR 10,000. In no event will our total aggregate liability exceed INR 10,000.

Exceptions to the above. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. Accordingly, the exclusions and limitations in this Section do not apply to: (a) liability for fraud, fraudulent misrepresentation, gross negligence or wilful misconduct; (b) death or personal injury caused by a party's negligence; (c) infringement or misappropriation of the other party's Intellectual Property Rights; (d) your obligation to pay fees due under these Terms; or (e) your indemnification obligations under Section 20.

These limitations apply to the fullest extent permitted by law and form an essential basis of the bargain between you and us. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in such cases, our liability is limited to the smallest amount permitted by law.

Indemnification

You agree to defend, indemnify and hold harmless the Company and its partners, directors, employees, agents, affiliates and licensors from and against any and all claims, demands, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to:

• your use or misuse of the Offerings;
• your User Content or inputs;
• your violation of these Terms or any Supplemental Terms;
• your violation of any applicable law or the rights of any third party; or
• your breach of any representation or warranty made by you.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of that claim.

Term, suspension & termination

These Terms apply from the moment you first access or use the Offerings and remain in effect until terminated. We may suspend or terminate your access to the Offerings, in whole or in part, with or without notice, if:

• you breach these Terms or any Supplemental Terms;
• we are required to do so by law or by a competent authority;
• your use poses a security, legal or reputational risk to us or others, or causes harm to the Offerings; or
• you fail to pay fees when due.

You may stop using the Offerings at any time and, where applicable, cancel your account or subscription as described in the relevant Order. Upon termination, your right to use the Offerings ceases immediately. Sections that by their nature should survive termination — including those relating to intellectual property, fees accrued, feedback, disclaimers, limitation of liability, indemnification, confidentiality, governing law and dispute resolution — survive. Following termination, we may delete your User Content in the ordinary course, and you are responsible for retaining your own copies.

Force majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, labour disputes, power or telecommunications failures, internet or hosting-provider outages, cyber-attacks, or failures of third-party services. Our obligations are suspended for the duration of the force-majeure event.

Governing law & jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. Subject to Section 24 (Dispute resolution & arbitration), the courts at Gautam Buddha Nagar, Uttar Pradesh, India have exclusive jurisdiction, and you consent to the personal jurisdiction of those courts.

Dispute resolution & arbitration

In the event of any dispute, controversy or claim arising out of or relating to these Terms or the Offerings, the parties will first seek to resolve the matter amicably through good-faith discussions. Either party may initiate this process by written notice describing the dispute.

If the dispute is not resolved within thirty (30) days of such notice, it will be finally resolved by arbitration conducted under the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration will be conducted by a sole arbitrator appointed in accordance with that Act; the seat and venue of arbitration will be Greater Noida / Gautam Buddha Nagar, Uttar Pradesh, India; and the language of the arbitration will be English. The arbitral award will be final and binding on the parties. Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

Notices

We may provide notices to you by email to the address associated with your account or enquiry, by posting on the Website, or through the Offerings, and such notices are deemed given when sent or posted. You must send legal notices to us in writing at support@discoverdrift.com or at our registered office set out in Section 02, and such notices are deemed given upon our acknowledgement of receipt.

Changes to these terms

We may revise these Terms from time to time. When we make changes, we will update the “Last updated” date above and, where the changes are material, take reasonable steps to notify you, such as by posting a notice on the Website or contacting you. Changes take effect when posted unless stated otherwise. Your continued access to or use of the Offerings after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Offerings.

General provisions

• Entire agreement. These Terms, together with the Privacy Policy and any Supplemental Terms and Orders, constitute the entire agreement between you and us regarding the Offerings and supersede all prior agreements and understandings on the subject.
• Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganisation or sale of assets.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any right or provision will not be deemed a waiver of that or any other right or provision. Any waiver must be in writing to be effective.
• No third-party beneficiaries. These Terms do not confer any rights on any third party, except for the Company's affiliates and licensors as indemnified or released parties.
• Relationship. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Language. These Terms are drafted in English, which is the controlling language for all purposes.

Grievance officer & contact

In accordance with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the consumer protection framework, you may contact us with any questions, complaints or grievances regarding these Terms or the Offerings. We aim to acknowledge and address grievances within the timeframes prescribed by applicable law.

By using our Offerings, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.